Southwest expands ticket sale after second day of website crashes

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A Southwest Airlines jet plane lines up for a landing at Love Field in Dallas, where the company is headquartered.

Nick Niedzwiadek

DAVID KOENIG
AP Airlines Writer

DALLAS Heavy traffic spurred by a fare sale has swamped Southwest Airlines’ website for a second day, leaving many customers unable to book flights.

The airline is extending the sale through Friday, to give frustrated customers more time to buy tickets.

The website problems started Wednesday, a day after Southwest announced a sale for fall-travel fares.

On Thursday morning, some customers trying to book flights online are getting a message telling them that part of the website “is undergoing maintenance and is currently unavailable.” The message directs people to call Southwest’s toll-free number, but a reporter who did that got a busy signal.

Southwest spokeswoman Brandy King said  the 800 number was working, but call volume was high.

The airline boosted the website’s capacity before announcing a three-day sale on Tuesday, but demand was greater than expected, King said. Technicians were trying to restore full function to the website, and Southwest extended the end of the sale — it was scheduled to end at midnight Thursday — through Friday, she said.

The sale features prices as low as $49 one-way on some short trips between Aug. 25 and Dec. 16, with blackout dates on Fridays and Sundays and around Labor Day and Thanksgiving. Southwest didn’t say how many seats were available at the sale fares. Other airlines said they matched Southwest prices on routes where they compete.


Frustrated users took to Twitter to vent about their difficulty in taking advantage of the sale.

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